Terms of Service

These Terms govern your use of the Sentella applications, websites, call-answering assistant, scam-protection features, and related services. By creating an account or using the service, you agree to these Terms and our Privacy Policy.

1. Eligibility and your account

You must be legally able to enter into this agreement and provide accurate account and phone information. Keep your device and account access secure. You are responsible for activity performed through your account, except where applicable law provides otherwise.

2. What Sentella does

Sentella can answer or screen forwarded calls, take messages, identify possible fraud, route approved calls, and provide family-supervision features selected in the app. Automated classifications can be wrong. Sentella does not replace your judgment, a financial institution, law enforcement, health care, or emergency services.

3. Phone lines, callers, recording, and AI

Use the service only with a number and account you are authorized to control. When the assistant answers, the caller is informed that the call is being handled by an assistant and may be recorded, transcribed, and analyzed. You must not use Sentella to unlawfully record, monitor, impersonate, deceive, harass, or intercept another person. Recording and consent laws vary; you remain responsible for lawful use in your location.

4. Protected people and supervisors

A protected adult must consent on their own device before supervision is enabled for that person. A supervisor may join only according to the protected person's configured policy. When connected, the app identifies the supervisor role and whether the supervisor is muted. A supervisor's choice to leave is different from ending the conversation for everyone. If a minor is included, consent must come from a person legally authorized to act for the minor.

5. Verification text messages

6. SOS and emergencies

Sentella is not a 911 service and does not guarantee that a contact will receive or answer an alert. If there is immediate danger, contact the official emergency service directly. SOS features may remain unavailable until the app confirms that the necessary connection is ready.

7. Acceptable use

Do not use the service to violate law or another person's rights; send spam; conduct fraud; probe or bypass security; interfere with networks; upload malicious code; resell unauthorized access; or generate abusive calls or messages. We may limit or suspend activity that creates security, legal, carrier, or cost risk.

8. Plans, charges, and third-party services

Prices and renewal terms, when applicable, are shown before purchase. Carrier, messaging, data, App Store, and third-party charges may apply separately. Telephony, cloud, notification, AI, and payment providers may process data only as described in the Privacy Policy. Their networks can be delayed or unavailable.

9. Availability and changes

We work to keep the service available, but do not promise uninterrupted or error-free operation. Features may be changed, gated, or retired for safety, legal, carrier, or technical reasons. Material changes to these Terms will be communicated through the app or website and will show a new effective date.

10. Account closure

You may request account deletion through Settings or by contacting us. We may suspend or terminate access for serious or repeated violations, fraud, security risk, nonpayment where applicable, or legal requirements. Data handling after closure follows the Privacy Policy.

11. Disclaimers and responsibility

To the extent permitted by law, the service is provided "as is" and "as available." We are not responsible for decisions made solely from an automated risk label, for a caller's conduct, or for outages outside our reasonable control. Nothing in these Terms excludes rights or liability that applicable law does not allow us to exclude.

12. Contact

Questions, support, legal notices, or privacy requests: [email protected].