Sentella

SMS verification consent and message flow

This page documents how users expressly opt in to receive one-time verification codes from Sentella before the first SMS is sent.

2FA only · No marketing

How a user opts in

1

The user initiates verification

During account creation, activation, or recovery in the Sentella app, the user enters a phone number they control.

2

The user chooses a channel

The app presents two separate choices: “Text me a code” and “Call me with a code.” SMS is optional and is not preselected or triggered automatically.

3

The user reviews and accepts the SMS disclosure

When SMS is chosen, the app displays a separate consent checkbox. It is unchecked by default. The user must check it before the “Text me a code” action can send a message.

4

Sentella sends the requested code

After consent is recorded, Sentella sends one six-digit verification code. The code expires after 10 minutes. Resends occur only when requested by the user and are rate-limited.

Consent screen shown in the app

Verify your phone

How would you like to receive your code?

Choose either a text message or an automated verification call.

I agree to receive one-time verification codes by SMS from Sentella. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. I can choose a verification phone call instead.
Text me a codeCall me with a code

Messages sent under this program

Sentella: Your verification code is {{code}}. It expires in 10 minutes. Reply STOP to opt out or HELP for help.

This program does not send marketing, promotions, invitations, third-party alerts, collections messages, or unsolicited texts.

Program disclosures

Program nameSentella verification codes
Message frequencyVaries according to verification actions requested by the user
Message and data ratesMessage and data rates may apply
Opt outReply STOP to opt out at any time
HelpReply HELP or email [email protected]
Alternative channelAn automated verification phone call is available without SMS consent

Privacy commitment

Mobile information, text-messaging opt-in data, and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Operational providers process information only as needed to deliver the requested service. See the Sentella Privacy Policy for details.

Company and support

Sentella is a product of AliceWorks, Inc., a United States technology company. For SMS assistance or questions about this program, email [email protected] or call +1 (669) 286-1063.